Customer Success Advocate - Remote

Overview

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

In Short

• Build strong relationships with Bask’s customers and own the full customer lifecycle.
• Partner with customer stakeholders to develop custom engagement initiatives.
• Manage all current customer data.
• Analyze customer engagement metrics and communicate value.
• Deliver program demos and provide insightful technical answers.
• Comfortable working in a fast-paced startup environment.
• Embrace a proactive mindset to overcome challenges.
• Work Weekends.

Requirements

• Self-starter passionate about enhancing customer experience.
• Excellent written and spoken communication skills.
• Creative problem-solving abilities.
• Empathetic and positive attitude.
• Ability to work collaboratively in a small team.

Benefits

• Opportunity to work in a rapidly growing startup.
• Collaborative and supportive team environment.
• Possibility for personal and professional growth.