Virtual Collections Agent – High Value At Risk (HVAR) - Remote

Overview

The Virtual Collections Agent is responsible for managing high-value accounts and providing excellent customer service while adhering to collection practices and legal standards.

In Short

• Work remotely as a Virtual Collections Agent.
• Handle high-value at risk accounts for BMO Financial Group.
• Negotiate solutions with customers to minimize financial losses.
• Maintain knowledge of BMO's retail lending products and collection laws.
• Provide high-quality service while managing sensitive customer situations.
• Collaborate with other departments to mitigate risks.
• Flexible work schedule with day/evening shifts.
• Utilize strong analytical skills to assess customer situations.
• Document customer interactions accurately.
• Engage in continuous improvement of operational effectiveness.

Requirements

• Extensive knowledge of collections practices and legal requirements.
• Strong problem-solving and communication skills.
• Ability to work independently and in a team.
• Experience with financial statements and bank standards.
• Proficient in Microsoft Office and relevant banking software.
• Professional phone manner and interpersonal skills.
• Ability to manage difficult customer interactions.
• Analytical skills for assessing delinquency issues.
• Understanding of privacy legislation and collection acts.
• Ability to document and update customer profiles accurately.

Benefits

• Flexible work schedule including remote work options.
• Health insurance and retirement savings plans.
• Tuition reimbursement and professional development opportunities.
• Performance-based incentives and bonuses.
• Supportive work environment valuing diversity and inclusion.
• Tools and resources for personal and professional growth.
• Collaborative team atmosphere.
• Recognition of employee contributions and ideas.
• Opportunities for career advancement.
• Commitment to employee wellness and work-life balance.