Experienced Bilingual Collections Specialist - Remote

Overview

The Experienced Bilingual Collections Specialist is responsible for managing delinquent accounts and providing exceptional customer service to clients. This role requires strong communication skills in both French and English and involves advising customers on payment strategies and maintaining long-term relationships.

In Short

• Collaborate in reviewing delinquent accounts for collections opportunities.
• Provide collections-related sales and service to customers.
• Advise customers on payment strategies and products.
• Deliver exceptional customer service and build trust.
• Handle complex customer requests and escalate when necessary.
• Utilize negotiation and interpersonal skills effectively.
• Analyze accounts to determine probability of collection.
• Develop action plans to maximize recovery.
• Maintain knowledge of collections strategies and regulations.
• Support continuous improvement initiatives in collections processes.

Requirements

• 3-5 years of relevant experience in collections.
• Post-secondary degree or equivalent experience.
• Fluency in French and English.
• Knowledge of credit qualifications and laws pertaining to collections.
• Strong verbal and written communication skills.
• In-depth collaboration and team skills.
• Analytical and problem-solving skills.
• Ability to influence and negotiate effectively.
• Experience with customer relationship management.
• Ability to work independently and think creatively.

Benefits

• Health insurance.
• Tuition reimbursement.
• Accident and life insurance.
• Retirement savings plans.
• Performance-based incentives and bonuses.
• Opportunities for professional growth and development.
• Supportive and inclusive workplace culture.
• Access to training and coaching resources.
• Valued and respected team environment.
• Tools and resources to help reach new milestones.