Customer Experience Specialist (Collections - Digital) - Remote

Overview

As a Customer Experience Specialist at InDebted, you will deliver an unmatched experience to customers who are taking a first step on their path to financial fitness by resolving past due accounts.

In Short

• Engage with customers via digital channels (email, SMS, live chat).
• Address customer inquiries and negotiate payment solutions.
• Maximise collections performance while delivering exceptional customer experiences.
• Adhere to regulatory requirements and internal processes.
• Blend empathy with compliance and performance-driven strategies.
• Thrive in a fast-paced environment.
• See challenges as opportunities to innovate.
• Motivated by helping change the world of debt recovery.
• Delight in the growth and success of your team.
• Work in a rapidly expanding organization with a global presence.

Requirements

• Strong communication skills.
• Experience in customer service or collections preferred.
• Ability to negotiate effectively.
• Understanding of compliance and regulatory requirements.
• Empathy and a customer-centric approach.
• Ability to work in a fast-paced environment.
• Motivated by performance and results.
• Experience with digital communication tools.
• Team player with a positive attitude.
• Willingness to learn and adapt.

Benefits

• Opportunity to work in a growing organization.
• Chance to make a positive impact on customers' financial fitness.
• Collaborative and supportive team environment.
• Access to training and development resources.
• Flexible working arrangements.
• Competitive salary and benefits package.
• Work with a diverse and global team.
• Innovative and forward-thinking company culture.
• Engagement in meaningful work.
• Potential for career growth and advancement.