Patient Access Supervisor - Remote

Overview

The Patient Access Supervisor oversees daily front-end revenue cycle operations to ensure accurate eligibility verification, referral and authorization processing, and timely patient financial communication. This role provides day-to-day guidance to staff, supports workflow efficiency, assists with resolving operational or patient issues, and escalates complex matters to the Patient Access Manager. The Supervisor promotes service excellence, ensures compliance with regulatory and confidentiality requirements, and supports the consistent delivery of a positive patient experience. 

In Short

• Oversees daily front-end revenue cycle operations
• Guides and supports patient access staff
• Ensures accurate eligibility verification and patient financial communication
• Promotes service excellence and compliance with regulations
• Assists in training and developing staff
• Supervises daily patient access operations
• Collaborates with other departments to resolve issues
• Addresses patient complaints and escalates issues as needed
• Maintains compliance with HIPAA and other regulations
• Monitors performance metrics and drives improvements

Requirements

• High School Diploma or equivalent
• Minimum 3 years supervisory experience
• 3 years’ experience in healthcare
• Proficient in Microsoft Excel and Office
• Excellent communication and interpersonal skills
• Proficiency with healthcare IT systems
• Strong knowledge of healthcare regulations and billing practices
• Analytical skills for monitoring performance data
• Ability to navigate patient concerns professionally
• Legal authorization to work in the United States

Benefits

• Opportunity for career advancement
• Supportive work environment
• Training and development programs
• Comprehensive benefits package
• Flexible work arrangements