L2 Support Engineer (Night Shift) - Remote

Overview

Join Babble as a L2 Support Engineer and provide world-class service and support for clients in a dynamic and innovative environment.

In Short

• Provide efficient and effective support for customer calls.
• Maintain high standards of information recording.
• Proactively manage your queue to meet customer expectations.
• Troubleshoot and diagnose IT issues efficiently.
• Complete and update technical documentation.
• Mentor and train colleagues.

Requirements

• Previous experience on a service desk.
• Experience in a managed services environment is advantageous.
• Proficient in customer support via phone and email.
• Experience with Microsoft 365 Admin portals.
• Excellent understanding of Microsoft Desktop OS/Server OS.
• Experience with business networks and troubleshooting.
• Experience with hardware troubleshooting.
• Experience with antivirus management.
• Experience in Microsoft Azure and virtualization is desirable.
• Scripting/Automation experience is desirable.

Benefits

• Risk cover including Life Cover and Critical Illness Cover.
• 22 days holiday plus UK Bank Holidays.
• 5% allowance based on basic salary for Medical Aid.
• 9-day fortnight work schedule.
• UPS provided for power outages.
• Company-issued laptop.
• Annual Company Celebrations.