Strategic Account Manager – Austria (Vienna) - Remote

Overview

As a Strategic Account Manager, you will take full commercial ownership of key accounts, ensuring customer retention, growth, and long-term success. You will work closely with decision-makers to develop high-value partnerships, maximize account potential, and expand business opportunities over time.

In Short

• Manage and grow strategic accounts
• Develop strong relationships with key stakeholders at decision-making levels.
• Identify upsell opportunities and drive account expansion.
• Monitor and mitigate churn risks, addressing competitive threats.
• Create data-driven strategic account plans to maximize customer success.
• Collaborate with internal teams, including Sales, Customer Success, and Product.

Requirements

• 5+ years of experience in account management, enterprise sales, or customer success.
• Strong relationship-building and negotiation skills.
• Experience in B2B SaaS, tech, or professional services (event industry experience is a plus).
• Ability to develop long-term strategic account plans and retain key clients.
• Fluency in English (C1 or higher), other languages are a plus.
• Based in Vienna.

Benefits

• Pioneering Role with autonomy and opportunity to define the role.
• Trusted Brand with a well-established reputation in the event management software industry.
• Bonus model based on revenue share, rewarding efforts in driving account growth.
• Collaborate with industry experts and gain valuable insights.
• Role that builds versatile skills in account management and strategic thinking.
• Hybrid work setup with a mix of remote and in-office days.