Customer Support Coordinator - Remote

Overview

We seek a technically proficient Customer Support Coordinator to serve as primary liaison for global telecom clients, ensuring rapid resolution of complex technical issues while enhancing customer satisfaction in a fully remote environment.

In Short

• Provide Tier 1 support via phone/email/chat for server/network/software issues
• Troubleshoot DNS, SSL, FTP, and network protocol configurations
• Guide customers through technical solutions and system installations
• Document all interactions in CRM systems with technical accuracy
• Escalate unresolved issues with comprehensive diagnostics
• Maintain proactive customer communication during resolution cycles
• Contribute to knowledge base development and internal documentation
• Identify service improvement opportunities through trend analysis
• Participate in workflow optimization initiatives
• Flexible arrangement within Lebanon

Requirements

• Bachelor's in IT, Telecom, or Computer Science
• 2+ years technical support experience (telecom/IT infrastructure)
• Technical proficiency in network protocols (DNS/SSL/FTP)
• Experience with CRM platforms and remote support tools
• Fluent English (verbal/written)
• Lebanon-based remote setup
• Certifications: CCNA, CompTIA Network+
• Experience with telecom systems (VoIP, 5G, SD-WAN)
• Arabic language proficiency is a plus
• Flexibility for occasional off-hours support

Benefits

• 100% Remote Work: Flexible arrangement within Lebanon
• Stable Employment: Long-term contract
• Career Development: Progression path to senior technical roles
• Global Exposure: Collaboration with international teams
• Paid Time Off: vacation days + public holidays
• Technical Growth: Annual training budget