Customer Support Coordinator - Remote

Overview

A Customer Support Coordinator at Azurreo will be the first point of contact for customers, delivering remote technical support and ensuring a smooth resolution process.

In Short

• Respond to customer inquiries via phone, email, and chat with professionalism.
• Troubleshoot server configurations and related IT issues.
• Guide customers through solutions in a clear manner.
• Escalate unresolved technical issues to specialized teams.
• Assist with software installations and configurations.
• Maintain accurate records of all interactions in the CRM system.
• Contribute to FAQs and internal documentation.
• Recommend improvements to support workflows.
• Analyze support trends and report insights.

Requirements

• Bachelor’s degree in IT, Telecommunications, or related field.
• 1–2 years of experience in technical support.
• Background in telecom, networking, or customer service support.
• Proficiency with server troubleshooting and CRM platforms.
• Solid understanding of DNS, SSL, FTP, and basic network protocols.

Benefits

• Competitive salary.
• Paid time off and public holidays.
• Career development and advancement opportunities.
• 100% remote work with international exposure.
• Valuable experience in IT and telecom customer support.