Customer Support Supervisor - Environmental Solutions - Remote

Overview

The Customer Support Supervisor - Environmental Solutions oversees a team of Customer Support Specialists, managing complex projects and high-level customer concerns while ensuring compliance with regulations.

In Short

• Manage day-to-day activities of Customer Support Specialists.
• Interface with regulators, customers, and operations.
• Monitor calls for quality assurance.
• Improve efficiency through standardized procedures.
• Coordinate transportation services and off-site shipments.
• Prepare budgets and track expenditures.
• Provide training and guidance to staff.
• Participate in strategic planning for program growth.
• Ensure exceptional customer service support.
• Perform other job-related duties as assigned.

Requirements

• 5+ years of experience in hazardous waste management.
• Advanced knowledge of Excel, Word, and PowerPoint.
• Experience with RCRA, DOT, TSCA regulations.
• Strong customer service background.
• Supervisory experience with an Environmental Solutions team.
• Ability to make significant changes within the team.
• Effective communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Ability to manage multiple projects simultaneously.
• Willingness to travel up to 20%.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability insurance.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Opportunities for learning and growth.
• Supportive and inclusive work environment.