Happiness Engineer – Customer Support & Success - Remote

Overview

Automattic’s Happiness team does more than just solve tickets; we craft exceptional customer experiences across Automattic's products. Our Happiness Engineers are equal parts technical troubleshooter, customer advocate, and solution designer. We hire ambitious, motivated people who know how to create a world-class experience every time our customers use our products.

In Short

• Work as part of our global team.
• Help customers succeed through various communication methods.
• Identify patterns and create proactive solutions.
• Advocate for customer feedback in product development.
• Create better systems and workflows.

Requirements

• Prior experience in technical support or customer success.
• Proven track record of measurable impact.
• Exceptional communication skills.
• Ability to work collaboratively across teams.
• Skill in simplifying complex concepts for customers.

Benefits

• Fully remote work environment.
• Open vacation policy.
• Competitive base salary.
• Global salary ranges regardless of location.
• Commitment to diversity and inclusion.