Account Manager (Lysted) - Remote

Overview

We are seeking an Account Manager to join our growing team, supporting our Lysted product. This role involves assisting with onboarding, providing customer support, and managing relationships to ensure customer satisfaction and retention.

In Short

• Assist with client onboarding process and perform demos
• Maintain and improve relationships with existing clients
• Communicate rates and our billing process
• Audit current CRM database and update for accuracy
• Identify accounts where the tool is underutilized
• Analyze customer trends in satisfaction and revenue
• Work directly with Sales, Customer Support, and Directors of Account Management
• Provide high-level customer support and document solutions
• Track and communicate software feature requests
• Upsell/Cross-sell additional products to clients

Requirements

• Excellent problem-solving skills
• Strong communication skills
• Ability to handle multiple tasks and adapt
• High level of organizational skills and attention to detail
• Team player attitude and strong work ethic
• 2+ years of customer service/account management experience
• Experience with multiple systems including Google Docs, Jira, and customer support ticketing systems
• Proficient with Microsoft Excel
• Proven ability to thrive in a remote work environment

Benefits

• Opportunity to work in a dynamic team
• Flexible working environment
• Professional development opportunities
• Potential for travel to meet clients and attend trade shows