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Product Support Specialist - Remote

Posted 15 weeks ago
Customer Service
Full Time
Pakistan

Overview

AutoLeap is looking for a Product Support Specialist to provide front-line support to our live customers. Everyday, our customers run their auto repair shops on our software, and our Support team has the essential responsibility of answering their questions and ensuring their successful operations.

In Short

  • Deliver best-in-class front-line support to our customers via live chat
  • Ensure timely responses and resolutions on all customer enquiries
  • Escalate bugs and feature requests to the Product and Engineering teams as appropriate
  • Troubleshoot and properly action customer enquiries
  • Be an ambassador for AutoLeap and cultivate strong customer relationships

Requirements

  • Ability to work during North American work days & hours

Benefits

  • Join an international startup with a mission to improve the lives of shop owners
  • Work with a leadership team with extensive experience
  • Be part of a fun and innovative work environment
AutoLeap logo

AutoLeap

AutoLeap is a leading provider of shop management software as a service (SaaS) tailored for the auto repair industry. With a mission to transform the way shop owners operate, AutoLeap offers innovative cloud-based solutions that streamline operations, enhance productivity, and drive profitability. The company has recently secured $30 million in Series B funding, positioning it for continued growth and innovation. Recognized as a Certified Great Place to Work since 2021 and featured in Fortune’s 2024 Best Workplaces in Technology, AutoLeap is dedicated to empowering its customers and revolutionizing the automotive sector.

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