Customer Service Representative with a Focus on Customer Happiness - Remote

Overview

We are looking for a Customer Service Representative to join our Quality Management Team, ensuring our quality standards are maintained even after vehicle purchases. Your role will involve addressing customer reviews and fostering sustainable customer loyalty.

In Short

• Act as the point of contact for customers after vehicle purchase, handling reviews on Trustpilot and Google.
• Improve service by actively collecting and analyzing customer feedback.
• Provide creative and customer-oriented responses on various review platforms.
• Monitor KPIs for customer satisfaction by analyzing feedback and implementing quality assurance measures.
• Support the development of the Autohero social media strategy by researching current topics and trends.
• Serve as a communication link between customers, internal departments, and service providers.

Requirements

• Strong communication skills and a service-oriented approach.
• Structured, responsible, and team-oriented work style.
• Interest in cars and willingness to learn, open to career changers.
• Fluent in German and English, with proficiency in Google tools.

Benefits

• Up to 100% remote work within Germany, based on agreement.
• Individual training and coaching for personal development.
• Open company culture that values feedback and transparency.
• Discounts on brands like Apple, Expedia, and more, as well as on our vehicle inventory.