Customer Service Representative Focused on Customer Happiness (m/f/d) - Remote

Overview

We are looking for a Customer Service Representative to ensure the quality standards are maintained after vehicle purchase and to foster sustainable customer loyalty through careful and solution-oriented handling of customer reviews.

In Short

• Act as a point of contact for customers after vehicle purchase.
• Improve service by actively collecting and analyzing customer feedback.
• Provide creative and customer-oriented responses on review platforms.
• Monitor KPIs for customer satisfaction and derive quality assurance measures.
• Support the development of Autohero's social media strategy.
• Act as a communication link between customers, internal departments, and service providers.

Requirements

• Strong communication skills and a service-oriented approach.
• Structured, responsible, and team-oriented work style.
• Interest in cars and willingness to learn.
• Fluency in German and English, and proficiency in Google Tools.

Benefits

• Up to 100% remote work within Germany.
• Individual training and coaching opportunities.
• An open corporate culture that values feedback and transparency.
• Discounts on well-known brands and on our entire vehicle inventory.