Fully Remote Customer Service Representative

Overview

We’re looking for a fully remote Customer Service Representative who’s passionate about helping people and delivering exceptional support, without feeling rushed or robotic.

In Short

• Provide exceptional email and chat support with timely, accurate, and empathetic responses.
• Document customer interactions, track issues, and escalate complex inquiries as needed.
• Respond to social media messages and comments professionally.
• Attend and present onboarding sessions via Zoom.
• Perform tasks like data entry and email outreach.
• Collaborate with internal teams to improve processes and customer experience.
• Communicate clearly during meetings, with camera use encouraged.
• Work core hours of 1:00 PM – 10:00 PM Eastern European Time.
• Occasional weekend coverage may be required.
• No expectation of late-night or on-call work outside agreed hours.

Requirements

• Passion for helping people.
• Strong problem-solving skills.
• Ability to work reliably during US hours.
• Experience in customer service roles.
• Excellent communication skills.
• Comfortable using digital tools and platforms.
• Ability to thrive in a fast-paced environment.

Benefits

• Work in a fast-growing, high-energy company.
• Be part of a global, remote-first team.
• Opportunity to contribute to a meaningful cause.
• Flexible working environment.
• Regular team meetings to foster collaboration.