Fully Remote Customer Service Representative

Overview

We are seeking a fully remote Customer Service Representative who is passionate about helping people and delivering exceptional support. You will be the first point of contact for our community, assisting families with our resources and providing compassionate solutions.

In Short

• Provide exceptional email and chat support.
• Document customer interactions and track issues.
• Respond to social media messages professionally.
• Attend onboarding sessions via Zoom.
• Perform data entry and email outreach.
• Collaborate with internal teams to improve processes.
• Communicate clearly during meetings.
• Work during core U.S. hours.
• Occasional weekend coverage required.
• Maintain a positive brand presence.

Requirements

• Strong customer service skills.
• Ability to work during U.S. Eastern Time hours.
• Excellent communication skills.
• Experience with email and chat support.
• Ability to problem-solve effectively.
• Familiarity with social media management.
• Detail-oriented and organized.
• Experience with data entry tasks.
• Ability to work collaboratively in a remote team.
• Willingness to learn and adapt.

Benefits

• Work from anywhere with a flexible schedule.
• Opportunity to make a meaningful impact.
• Supportive and collaborative team environment.
• Regular team meetings to foster connection.
• Access to resources and tools for success.
• Potential for professional growth within the company.
• Work-life balance with scheduled time off.
• Engaging company culture focused on transparency.
• Opportunity to contribute to a mission-driven organization.
• Flexible working hours with no late-night shifts.