Fully Remote Customer Service Representative

Overview

We’re looking for a fully remote Customer Service Representative who’s passionate about helping people and delivering exceptional support, without feeling rushed or robotic.

In Short

• Provide exceptional email and chat support with timely, accurate, and empathetic responses
• Document customer interactions, track issues, and escalate complex inquiries as needed
• Respond to social media messages and comments professionally, maintaining a positive brand presence
• Attend and present ALN onboarding sessions via Zoom to ensure participants have a smooth, welcoming experience
• Perform tasks like data entry, summit hosting, and email outreach
• Collaborate with internal teams to improve processes, systems, and the overall customer experience
• Communicate clearly during meetings, camera use encouraged to foster connection
• Core working hours: 1:00 PM – 10:00 PM Eastern European Time, Monday to Friday
• Occasional weekend coverage may be required (typically 1–2 Saturdays per month, up to 4 hours)

Requirements

• Passionate about helping people
• Ability to thrive on structure and enjoy problem-solving
• Reliable coverage during US hours
• Experience in customer service roles preferred
• Strong communication skills
• Ability to document interactions and track issues effectively
• Willingness to collaborate with internal teams
• Comfortable using Zoom and other virtual communication tools
• Willingness to work occasional weekends

Benefits

• Work in a fast-paced, high-performance environment
• Opportunity to make a real difference in the lives of families affected by autism
• Be part of a global, remote-first team
• Foster a culture of transparency, collaboration, and accountability
• Flexible work hours with no late-night or on-call expectations