Fully Remote Customer Service Representative

Overview

We’re looking for a fully remote Customer Service Representative who’s passionate about helping people and delivering exceptional support, without feeling rushed or robotic.

In Short

• Provide exceptional email and chat support with timely, accurate, and empathetic responses
• Document customer interactions, track issues, and escalate complex inquiries as needed
• Respond to social media messages and comments professionally, maintaining a positive brand presence
• Attend and present ALN onboarding sessions via Zoom to ensure participants have a smooth, welcoming experience
• Perform tasks like data entry, summit hosting, and email outreach
• Collaborate with internal teams to improve processes, systems, and the overall customer experience
• Communicate clearly during meetings, camera use encouraged to foster connection
• Work rotational shifts covering 24/7, including weekends and holidays
• Flexibility to work evenings, weekends, and holidays as needed
• Team meetings typically scheduled around 9-10 AM UK time

Requirements

• Passionate about helping people
• Ability to deliver exceptional support
• Strong problem-solving skills
• Experience in customer service
• Comfortable with technology and tools like Hubstaff
• Excellent communication skills
• Ability to work under pressure
• Willingness to work flexible hours
• Experience with social media engagement
• Ability to document interactions and track issues

Benefits

• Opportunity to work in a fast-paced, high-performance environment
• Be part of a global, remote-first team
• Contribute to a meaningful mission
• Weekly virtual meetings to foster team collaboration
• Access to resources and support for professional growth