Fully Remote Customer Service Representative

Overview

We are looking for a fully remote Customer Service Representative who’s passionate about helping people and delivering exceptional support, without feeling rushed or robotic.

In Short

• Provide exceptional email and chat support with timely, accurate, and empathetic responses.
• Document customer interactions, track issues, and escalate complex inquiries as needed.
• Respond to social media messages and comments professionally.
• Attend and present ALN onboarding sessions via Zoom.
• Perform tasks like data entry, summit hosting, and email outreach.
• Collaborate with internal teams to improve processes and customer experience.
• Communicate clearly during meetings, with camera use encouraged.
• Work 8-hour rotational shifts covering 24/7, including weekends and holidays.
• Flexibility to work evenings, weekends, and holidays as needed.
• Use Hubstaff for time tracking.

Requirements

• Passionate about helping people.
• Thrives on structure and enjoys problem-solving.
• Reliable coverage during US hours is essential.
• Ability to maintain a positive brand presence on social media.
• Willingness to work flexible hours.
• Experience in customer service is preferred.

Benefits

• Opportunity to contribute to a meaningful cause.
• Work in a fast-paced, high-performance environment.
• Be part of a global, remote-first team.
• Foster a culture of transparency and collaboration.
• Use modern tools like Hubstaff for clarity on time tracking.