Fully Remote Customer Service Representative

Overview

We are looking for a fully remote Customer Service Representative who is passionate about helping people and delivering exceptional support, without feeling rushed or robotic.

In Short

• Provide exceptional email and chat support with timely, accurate, and empathetic responses.
• Document customer interactions, track issues, and escalate complex inquiries as needed.
• Respond to social media messages and comments professionally, maintaining a positive brand presence.
• Attend and present ALN onboarding sessions via Zoom to ensure participants have a smooth, welcoming experience.
• Perform tasks like data entry, summit hosting, and email outreach.
• Collaborate with internal teams to improve processes, systems, and the overall customer experience.
• Communicate clearly during meetings, camera use encouraged to foster connection.
• Work a 4-hour weekend shift one or two Saturdays per month.
• Flexibility to work evenings, weekends, and holidays as needed.
• Use Hubstaff for time tracking.

Requirements

• Passionate about helping people and delivering exceptional support.
• Thrives on structure and enjoys problem-solving.
• Takes pride in making every interaction count.
• Reliable coverage during US hours is essential.
• Ability to work in a fast-paced, high-performance environment.

Benefits

• Work in a fast-growing and high-energy environment.
• Opportunity to contribute to something meaningful.
• Collaborate with a global, remote-first team.
• Culture of transparency, collaboration, and accountability.
• Access to tools like Hubstaff for clarity on time tracking.