Patient Care Representative - Full Time, Remote

Overview

The Patient Care Representative plays a vital role in ensuring exceptional patient care through effective communication and customer service while working remotely.

In Short

• Full-time remote position for Georgia residents.
• Utilize a telephone platform to manage patient calls.
• Maintain knowledge of database applications.
• Engage in active listening and critical thinking.
• Fulfill patient requests according to departmental guidelines.
• Work collaboratively to achieve departmental goals.
• Must have strong customer service skills.
• Experience in a medical office or healthcare preferred.
• High school diploma or GED required; Bachelor's preferred.
• Physical requirements include long periods of sitting and some lifting.

Requirements

• High school diploma or GED required; Bachelor's degree preferred.
• Superior customer service skills and/or call center experience preferred.
• One year in a medical office or healthcare experience preferred.
• Experience with Microsoft Office, CRM, and EMR software.
• Ability to handle protected health information responsibly.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment.
• Must be able to lift up to 30 pounds.
• Must have intact senses of sight, hearing, and touch.
• Ability to articulate clearly.

Benefits

• Comprehensive suite of benefits and well-being programs.
• Competitive compensation and premium pay opportunities.
• Annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits including medical, dental, and vision.
• Flexible Spending Accounts for eligible expenses.
• Family benefits such as adoption assistance.
• Defined contribution retirement plans with employer match.
• Educational Assistance Program.
• Support for career development.