Customer Success Manager - Remote

Overview

As a Customer Success Manager, you will be the primary point of contact for our Aurora Cloud clients and Partners, ensuring their needs are met and their expectations exceeded.

In Short

• Primary point of contact for clients and partners.
• Onboard clients and drive adoption of solutions.
• Collaborate with growth, product, and engineering teams.
• Manage multiple client accounts and projects.
• Provide insights from client data and metrics.
• Identify upsell and cross-sell opportunities.
• Conduct regular check-ins and performance assessments.
• Stay updated on Web3 and blockchain trends.
• Ensure high satisfaction with services.
• Support client success through effective solutions.

Requirements

• 3+ years in account management or customer success.
• Strong understanding of Web3 technologies and blockchain.
• Excellent communication and interpersonal skills.
• Proven track record of managing multiple clients.
• Analytical mindset for deriving insights from data.
• Natural problem-solver with creative solutions.
• Self-motivated and team-oriented.

Benefits

• Opportunity to work in a cutting-edge industry.
• Collaborative and innovative work environment.
• Professional growth and development opportunities.
• Flexible working arrangements.
• Engagement with diverse stakeholders.