Senior Account Manager - Enterprise - Remote

Posted 4 weeks ago

Sales / Business

Full Time

AR, USA

Cross-Functional Collaboration

Overview

Auror is empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. We are looking for a Senior Account Manager to lead one of our most important enterprise retail partnerships in North America.

In Short

Manage a strategic enterprise relationship with a high-value SaaS partnership.
Lead revenue growth by driving the full upsell lifecycle.
Translate customer challenges into actionable insights for partnership and product roadmap.
Craft and present business cases and strategic updates for senior decision-makers.
Run QBRs and workshops to build trust and strengthen partnerships.
Collaborate with Customer Success and Product teams for delivery excellence.
Work from the customer's office approximately one day per week.
Relocation support available for the right candidate.
Quotas measured by revenue expansion and customer engagement.
Report to the Director of Retail Partnerships.

Requirements

Experience in account management or sales within the SaaS industry.
Strong understanding of customer engagement and relationship management.
Proven track record of driving revenue growth.
Excellent communication and presentation skills.
Ability to navigate complex priorities and align strategies.
Experience in collaborating cross-functionally.
Strong analytical and strategic thinking abilities.
Willingness to work on-site with customers.
Passion for making a difference in the retail industry.
Leadership experience is a plus.

Benefits

Opportunity to work with leading retailers globally.
Support for professional development and growth.
Collaborative and innovative work environment.
Potential for relocation support.
Engagement in meaningful work that tackles crime.
Emphasis on responsible incorporation of AI in the workplace.
Flexible working arrangements.
Competitive salary and benefits package.
Work with a passionate and dedicated team.
Focus on building trusted relationships with customers.

Auror

Auror is a New Zealand-based company dedicated to empowering the retail industry in combating theft and Organized Retail Crime, a significant global issue costing $150 billion annually. With over 11 years of experience, Auror collaborates with leading retailers across the US, Canada, Australia, New Zealand, and the UK to connect people and intelligence in the fight against crime. The company leverages technology, including AI, to enhance crime detection, customer support, and internal processes. Auror seeks passionate and innovative individuals to join their mission of making a positive impact in the retail sector and communities.

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