Remote Otter LogoRemoteOtter

Inside Sales Representative - Retention - Remote

Posted 20 hours ago
Sales / Business
Full Time
USA
$16 - $18/hour

Overview

Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that’s successfully grown startups into multi-billion dollar organizations.

Come build with us!

In Short

  • We are hiring full-time Inside Sales Representatives - Retention for remote positions.
  • Responsible for taking inbound customer cancellation calls to retain them.
  • Make outbound calls to customers with failed subscription payments.
  • Ensure high customer satisfaction through proactive support.
  • Address customer concerns and provide effective solutions.
  • Master evangelizing Aura's mission to customers.
  • Consult with customers on best practices for online identity protection.
  • Identify retention and upsell opportunities.
  • Proactively improve industry knowledge to be a trusted resource.

Requirements

  • 1-2 years of sales/retention experience with a track record of meeting performance metrics.
  • Strong communication skills and engaging personality.
  • Self-motivated and goal-oriented.
  • Ability to work effectively in a team environment.
  • Strong business acumen and problem-solving skills.

Benefits

  • Competitive pay and generous health and wellness benefits.
  • Retirement savings plans and parental leave.
  • Supportive company culture focused on inclusivity.
  • Flexible work-from-home opportunities.
  • Comprehensive packages to support work-life balance.
Aura logo

Aura

Aura is a leading provider of personal digital security solutions, dedicated to helping customers monitor, manage, and protect their identities and personal information in an increasingly digital world. With a unique product suite and adaptive technology, Aura addresses diverse cybersecurity needs seamlessly. The company is backed by prominent investors such as WndrCo, General Catalyst, and Warburg Pincus, and has gained the trust of over 2 million customers. With a global team of more than 450 employees and revenues exceeding $200 million, Aura is on a strong growth trajectory, driven by both organic expansion and strategic customer acquisition. The leadership team has a proven track record of success, having previously scaled a startup to a valuation of over $3 billion. Aura fosters a unique culture and is committed to building an inclusive community where all employees feel welcome.

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