Site Reliability Engineer - Remote

Overview

We're looking for a Site Reliability Engineer who can help scale and strengthen the foundation of our infrastructure while supporting a product that genuinely impacts people's lives. You'll join a small team of thoughtful, mission-driven engineers, working to bring stability, observability, and performance to our systems as we grow.

In Short

• Provide engineering support for our customer support team, investigating and resolving production issues with empathy and speed.
• Monitor infrastructure health through observability tools and metrics, proactively identifying and addressing potential issues.
• Analyze and optimize slow database queries to improve system responsiveness and scalability.
• Tune configuration settings across our platform to improve performance, reliability, and cost-efficiency.
• Build and improve internal tooling to support deployment, monitoring, and developer productivity.
• Bring a thoughtful approach to incident response, root cause analysis, and documentation of postmortems.

Requirements

• 5+ years of experience in site reliability, infrastructure, or backend engineering roles.
• Familiar with modern observability practices and tools (e.g., Prometheus, Grafana, OpenTelemetry).
• Comfortable navigating large codebases and debugging production issues in complex systems.
• You attempt to unblock yourself but know when to bring in help. You communicate well and share what you’ve learned with others.
• You're comfortable participating in team-level discussions, contributing helpful and relevant insights.
• You bring a strong, experience-based point of view to technical discussions, but you're also willing to disagree and commit when needed.
• You respond well to feedback and see it as an opportunity for growth.
• You’re a good verbal and written communicator.

Benefits

• Market competitive compensation based on experience and ability, including significant equity option grants.
• Excellent health, dental, and vision coverage.
• 401K.
• One Medical, Talkspace, HealthAdvocate, Teladoc memberships.
• Unlimited vacation days.