Interest Form - Field Customer Success Manager - Remote

Overview

The primary purpose of the Field Customer Success Manager position is to build and maintain strong relationships with our most strategic customers. Customer Success Managers (CSMs) learn their customer’s business goals and help them achieve those goals through the use of Auctane products and services.

In Short

• Build and maintain strong relationships with strategic customers.
• Help customers achieve their business goals using Auctane products.
• Research and analyze accounts for efficiency and monetization opportunities.
• Communicate with customers about potential savings and account changes.
• Collaborate with other departments for seamless customer experience.
• Travel to customer locations for in-person guidance.
• Provide exceptional service and technical expertise in shipping and logistics.
• Utilize tools like SalesForce, Looker, and Jira.
• Participate in company events and team-building activities.
• Work in a hybrid environment with remote flexibility.

Requirements

• In-depth understanding of ShipStation Applications and E-Commerce markets.
• Ability to use programs like Jira and ZenDesk.
• Strong communication skills for explaining complex information.
• Critical thinking and problem-solving abilities.
• Knowledge of best practices in shipping and the current industry.
• Experience in customer success or related fields.
• Ability to travel to customer locations as needed.
• Strong relationship-building skills.
• Ability to work independently and as part of a team.
• Proficient in using analytical tools.

Benefits

• Fully Paid Annual International President's Club Trip.
• Flex Time Off policy for work-life balance.
• 12 paid holidays for all US employees.
• 401k employer matching program.
• Annual merit reviews for recognition and rewards.
• Company events and team-building activities.
• Attractive office space with free drinks and snacks.
• Weekly catered lunches at the office.
• Health and wellness benefits including medical, dental, and vision plans.
• Education reimbursement for career growth.