NetSuite Customer Support Specialist - Remote

Overview

Netgain Solutions is seeking a talented Customer Support Specialist to work remotely, helping clients with their NetSuite product issues and ensuring efficient resolution of support tickets.

In Short

• Act as the first point of contact for Netgain clients experiencing issues.
• Communicate with customers via email or phone to resolve problems.
• Document client concerns and ticket resolutions thoroughly.
• Recreate/test issues in dedicated accounts to verify causes.
• Follow up with clients to ensure proper resolution.
• Learn and support new Netgain product functionalities.
• Perform CSV imports and assist end-users with errors.
• Maintain compliance with Netgain policies and procedures.
• Leverage knowledge base to answer client questions.
• Escalate issues to other teams when advanced knowledge is required.

Requirements

• Minimum 3 years of NetSuite administration or implementation experience.
• Outstanding problem-solving and analytical skills within NetSuite.
• Prior experience in tech support or a similar role.
• Exceptional communication and customer service skills.
• In-depth knowledge of NetSuite architecture.
• Fluency in English; Spanish is a plus.
• Ability to establish credibility across teams.
• Understanding of NetSuite workflows and scheduled scripts preferred.
• Working knowledge of GAAP and IFRS accounting guidelines preferred.

Benefits

• Work remotely from Mexico, South America, or the Philippines.
• Join a company dedicated to revolutionizing accounting automation.
• Collaborate with a team of former Big Four accountants.
• Opportunity for professional growth and development.
• Be part of a mission-focused organization.