Technical Client Success Manager - Remote

Overview

The Technical Client Success Manager will work with Atmosera’s strategic ISV clients to build and maintain strong relationships and intentional growth, supporting their technical and operational requirements while identifying their needs and mapping those to Atmosera’s solutions.

In Short

• Manage a portfolio of strategic and growth level client accounts.
• Increase client satisfaction through regular meetings.
• Drive additional revenue and retention within your assigned client portfolio.
• Understand and articulate the technical and business strategies for Atmosera’s solutions.
• Act as a client escalation point to drive resolution.
• Identify risks to client business goals and mitigate them.
• Monitor customer health and steward client happiness.
• Act as a client advocate across cross-functional teams.
• Provide technical training and support for clients.
• Deliver environmental intelligence and documentation using Azure.

Requirements

• 4+ years of client facing experience in a services role.
• Strong understanding of cloud infrastructure technology, ideally Azure.
• Excellent communication skills.
• Strong project management skills.
• Critical thinking and problem-solving abilities.
• Ability to work in a dynamic, fast-paced environment.
• Client-first approach.
• Leadership skills that build client confidence.
• AZ-900 certification preferred.

Benefits

• Collaborative work environment.
• Opportunities for professional growth.
• Engagement with cutting-edge technology.
• Support for continuous learning.