Telecom Engineer - Remote

Overview

The Telecom Engineer will oversee, maintain, and optimize telephony infrastructure with a focus on IVR systems to enhance customer experience and operational efficiency.

In Short

• Design, develop, and maintain IVR scripts.
• Implement and customize IVR call flows and menus.
• Troubleshoot and debug IVR scripts.
• Manage telephony systems including PBX, ACD, and VoIP.
• Monitor system performance and conduct routine maintenance.
• Collaborate with teams to integrate telephony systems.
• Provide technical support for IVR functionality.
• Create and maintain documentation for IVR configurations.
• Generate internal reports on IVR performance metrics.

Requirements

• Strong technical background in telephony systems.
• Excellent problem-solving skills.
• Experience with IVR scripting and development.
• Ability to work collaboratively with cross-functional teams.
• Experience in system administration of telephony platforms.

Benefits

• Work in a growing organization with a talented team.
• Opportunity to make a difference in patient outcomes.
• Flexible work environment.
• Continuous professional development opportunities.