Senior Product & Customer Learning Consultant - Remote

Overview

The Senior Product & Customer Learning Consultant plays a pivotal role in designing, delivering, and enhancing training programs that drive business impact.

In Short

• Leads needs analyses to identify training gaps.
• Innovates learning solutions and designs comprehensive training programs.
• Creates scalable training assets and instructional frameworks.
• Delivers advanced training to internal and external audiences.
• Develops a deep understanding of Assent’s products and services.
• Mentors and coaches team members on industry best practices.
• Oversees training project timelines and stakeholder communications.
• Partners with departments to design cross-functional initiatives.
• Implements process improvements in learning methodologies.
• Drives customer success through tailored training programs.

Requirements

• Post-secondary education in Adult Education or related field.
• 8+ years of experience in training or education.
• Ability to translate complex knowledge into accessible training.
• Strong leadership capabilities and mentoring experience.
• Experience influencing product development through training insights.
• Proficiency in instructional design principles and tools.
• Excellent communication and project leadership skills.
• Data-driven mindset for refining training effectiveness.

Benefits

• Flexible work options and volunteer days.
• Comprehensive benefits packages and vacation time.
• Competitive base salary and corporate bonus program.
• Professional development days from day one.
• Commitment to diversity, equity, and inclusion.