Knowledge Manager - Americas - Remote

Overview

The Knowledge Manager will lead the charge on our internal knowledge base and self-service support strategy, transforming how customers and internal teams access the knowledge they need to succeed.

In Short

• Design and maintain self-service support workflows for customers.
• Develop scalable processes for content creation and governance.
• Collaborate with various teams to ensure documentation aligns with product evolution.
• Own and evolve the internal knowledge base for Support and cross-functional teams.
• Advocate for knowledge sharing and best practices across the company.

Requirements

• Multiple years of technical writing and documentation management experience.
• Experience with content management and maintaining help articles.
• Strategic oversight in building efficient documentation processes.
• Proven track record of cross-functional collaboration.
• Identify bottlenecks and implement process improvements.

Benefits

• Time to focus on high-quality work.
• Sell a product that excites customers.
• Competitive compensation offered.
• Unlimited PTO with recommended four weeks per year.
• Twelve weeks of fully paid family leave in the US.
• Generous equipment and education budget.