Community Strategy Manager - Remote

Overview

The Community Strategy Manager focuses on translating the community team strategy into actionable work across the team, ensuring alignment with business goals and best practices in the community space.

In Short

• Translate community strategy into actionable work.
• Develop and implement community strategies independently.
• Establish data dashboards for internal teams.
• Maintain knowledge of community industry trends.
• Drive innovation in community strategy.
• Act as a peer mentor for subject-matter specialists.
• Collaborate with external teams on business goals.
• Lead cross-functional initiatives integrating community with marketing and product.
• Support community programs and engagement tactics.
• Engage with the customer community for alignment on strategic work.

Requirements

• 8-12 years in customer-facing roles, 5-8 years in community management.
• Ability to balance big picture with day-to-day actions.
• Excellent communication and interpersonal skills.
• Experience managing cross-functional projects.
• Top-tier community industry knowledge.
• Understanding of community data practices.
• Ability to thrive in both behind-the-scenes and community-facing work.

Benefits

• Opportunity to influence community strategy.
• Collaborative work environment.
• Engagement with a diverse community.
• Professional development opportunities.
• Access to industry best practices and trends.