Customer Success Manager - Remote

Overview

Artera is looking for a Customer Success Manager (CSM) to drive success for a diverse portfolio of small to mid-sized healthcare customers, serving as a trusted advisor to help clients maximize Artera’s value and identify growth opportunities.

In Short

• Own and manage a portfolio of 80-100 healthcare customers.
• Lead customer calls independently, providing strategic insights.
• Ensure customers maximize Artera’s value and align with the product roadmap.
• Identify opportunities for growth, upsell, and cross-sell.
• Collaborate cross-functionally with sales, product, and support teams.
• Analyze customer trends and develop tailored strategies for success.
• Proactively guide customers to address challenges.
• Foster strong relationships with clients.

Requirements

• 1+ year in a customer-facing role or 2+ years in healthcare.
• Strong understanding of healthcare workflows and revenue cycle management.
• Strategic mindset with problem-solving capabilities.
• Excellent communication skills, both written and verbal.
• Ability to navigate complex customer challenges.
• Technical curiosity regarding EHR integrations.

Benefits

• Opportunity to make an impact in a fast-paced environment.
• Internal career development opportunities.
• Work in a recognized top place to work.