VP, Enterprise Client Success - Remote

Overview

The Vice President of Enterprise Client Success leads and scales a team of Enterprise Client Success Managers (ECSMs) responsible for Array’s most strategic and high-value accounts. This role owns the strategy, execution, and performance of enterprise client relationships, with a focus on retention, expansion, and measurable client impact.

In Short

• Lead, hire, and develop a high-performing team of ECSMs.
• Define and operationalize the enterprise client success strategy.
• Oversee client health, retention, and expansion across $10M+ ARR relationships.
• Build and maintain executive-level relationships with key clients.
• Drive a disciplined approach to identifying and executing growth opportunities.
• Partner closely with Product, Engineering, Marketing, Sales, and Deployment teams.
• Establish feedback loops that translate client insights into improvements.
• Implement scalable processes, tools, and reporting.
• Monitor industry trends and competitive dynamics.
• Instill a culture of proactive problem-solving and continuous improvement.

Requirements

• 10+ years of experience in B2B or B2B2C client success.
• Proven track record of owning and growing large-scale client portfolios.
• Demonstrated ability to build and manage high-performing client success organizations.
• Strong executive presence and experience engaging senior stakeholders.
• Deep experience driving revenue growth through expansion strategies.
• Operational rigor with the ability to implement scalable processes.
• Strong business judgment and ability to connect client needs to strategy.
• Experience in financial services, fintech, or credit-related industries preferred.
• Entrepreneurial mindset with a bias toward ownership and accountability.
• A belief that AI is reshaping work.

Benefits

• Full medical, dental, and vision premiums covered at 100% for employees.
• Unlimited PTO and sick leave + 14 company holidays.
• 100% 401k match up to 4% with immediate vesting.
• Generous parental leave for all parents.
• $1,000 desk setup subsidy for remote office.
• $100/month to subsidize wifi/cell phone expenses.
• Summer Fridays from late May to the end of August.
• AnniversArray Kits for work anniversaries.
• Commuter benefits for those going into NYC or San Francisco offices.