Tier 2 IT Support Technician (Remote, West Coast Only)

Overview

We are seeking a Tier 2 IT Support Technician who enjoys solving complex problems and is experienced in managed service provider environments.

In Short

• Own and resolve escalated support tickets across various client environments.
• Troubleshoot workstation issues, network problems, and cloud challenges.
• Work through intermittent issues that require deep investigation.
• Support Microsoft 365, Azure, Windows environments, and common business applications.
• Engage in remote sessions with users to resolve issues.
• Document troubleshooting steps clearly for future reference.
• Maintain momentum in ticket resolution and keep queues clean.

Requirements

• Solid experience in a managed service provider (MSP) role.
• Strong troubleshooting skills beyond following scripts.
• Comfortable working with networking, systems, and cloud technologies.
• Experience with RMM/PSA tools like ConnectWise and Autotask.
• Good communication skills with a focus on clarity and helpfulness.
• Ability to manage time and workload independently.

Benefits

• 100% remote position with West Coast location requirement.
• Support clients in the West Coast time zone.
• Fast-paced environment focused on quality and accuracy.