MSP Tier 3 Engineer - Remote

Overview

We are looking for a seasoned Tier 3 Engineer who thrives in an MSP environment and enjoys solving complex problems for a wide variety of clients. This is a fully remote position supporting organizations based in California, working alongside a collaborative service team that values responsiveness, ownership, and strong technical leadership.

In Short

• Act as the highest technical escalation resource for service desk and field teams
• Troubleshoot and remediate complex server, network, cloud, and security issues
• Lead and contribute to infrastructure projects and migrations
• Work multiple tickets and project tasks simultaneously while maintaining clear priorities
• Collaborate with account managers and clients to recommend long-term solutions
• Document environments, resolutions, and best practices
• Help improve internal processes and standards
• Provide guidance and mentorship to Tier 1 & Tier 2 engineers

Requirements

• Strong experience working in a Managed Services Provider (MSP)
• Advanced knowledge of Microsoft environments (Windows Server, M365, Azure, AD, etc.)
• Solid networking fundamentals (firewalls, routing, switching, VPNs)
• Comfort working across virtualization and backup platforms
• Experience with ConnectWise or similar MSP toolsets
• Ability to stay organized and productive while handling multiple projects
• Clear communication skills and a client-first mindset
• A natural sense of ownership and follow-through

Benefits

• Work in a collaborative and supportive environment
• Opportunity to mentor and lead
• Engage with a variety of clients and projects
• Flexibility of a remote work setup
• Competitive salary