Remote Otter LogoRemoteOtter

MSP Tier 3 Engineer - Remote

Posted 2 days ago
DevOps / Sysadmin
Full Time
CA, USA
$100000 - $115000/year

Overview

We are looking for a seasoned Tier 3 Engineer who thrives in an MSP environment and enjoys solving complex problems for a wide variety of clients. This is a fully remote position supporting organizations based in California, working alongside a collaborative service team that values responsiveness, ownership, and strong technical leadership.

In Short

  • Act as the highest technical escalation resource for service desk and field teams
  • Troubleshoot and remediate complex server, network, cloud, and security issues
  • Lead and contribute to infrastructure projects and migrations
  • Work multiple tickets and project tasks simultaneously while maintaining clear priorities
  • Collaborate with account managers and clients to recommend long-term solutions
  • Document environments, resolutions, and best practices
  • Help improve internal processes and standards
  • Provide guidance and mentorship to Tier 1 & Tier 2 engineers

Requirements

  • Strong experience working in a Managed Services Provider (MSP)
  • Advanced knowledge of Microsoft environments (Windows Server, M365, Azure, AD, etc.)
  • Solid networking fundamentals (firewalls, routing, switching, VPNs)
  • Comfort working across virtualization and backup platforms
  • Experience with ConnectWise or similar MSP toolsets
  • Ability to stay organized and productive while handling multiple projects
  • Clear communication skills and a client-first mindset
  • A natural sense of ownership and follow-through

Benefits

  • Work in a collaborative and supportive environment
  • Opportunity to mentor and lead
  • Engage with a variety of clients and projects
  • Flexibility of a remote work setup
  • Competitive salary
Aris Search logo

Aris Search

Aris Search is a boutique IT recruiting agency specializing in connecting talented candidates with IT consulting companies and managed services providers. The agency focuses exclusively on permanent, full-time placements, ensuring that both clients and candidates receive dedicated and personalized service in the IT recruitment process.

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