Tier I MSP Engineer - Remote

Overview

SWK Technologies is committed to optimizing the technological landscape for businesses through customized software solutions and superior technical support. We are looking for a dedicated Tier I MSP Engineer to join our team, providing assistance to our clients and ensuring their systems operate smoothly and efficiently.

In Short

• Provide top-tier technical support and solutions.
• Troubleshoot hardware and software issues.
• Perform installations and upgrades.
• Assist clients with technical queries.
• Ensure customer satisfaction.
• Foster long-lasting relationships with clients.
• Be the face of SWK Technologies to clients.
• Work directly with customers to resolve technical challenges.
• Join a dedicated team at SWK Technologies.
• Contribute to optimizing technological landscapes for businesses.

Requirements

• Technical skills in troubleshooting hardware and software.
• Ability to perform installations and upgrades.
• Strong communication skills for client interactions.
• Customer service orientation.
• Problem-solving skills.
• Experience in a technical support role is a plus.
• Ability to work in a team environment.
• Willingness to learn and adapt to new technologies.
• Attention to detail.
• Time management skills.

Benefits

• Competitive salary of $65,000 - $75,000 annually.
• Opportunity to work in a dynamic environment.
• Growth and development opportunities.
• Supportive team culture.
• Access to cutting-edge technologies.
• Flexible work arrangements.
• Health and wellness benefits.
• Paid time off.
• Retirement savings plan.
• Employee recognition programs.