Technical Account Manager - Remote

Overview

As a Strategic Technical Account Manager at Appspace, you will be a customer advocate in a complex technical environment, ensuring client success and driving retention and growth.

In Short

• Build and maintain strong relationships with key client stakeholders.
• Provide expert technical advice and guidance to clients.
• Identify, diagnose, and resolve complex technical issues.
• Collaborate with teams to implement and deploy technical solutions.
• Conduct training sessions to enhance client knowledge.
• Monitor system performance and implement corrective actions.
• Proactively identify and mitigate potential risks.
• Stay updated with industry trends and emerging technologies.
• Maintain comprehensive documentation of customer deployments.
• Work closely with sales, engineering, product, and support teams.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a relevant field.
• Minimum of 5 years of experience in a development role.
• Strong technical background with RESTful APIs and front-end technologies.
• Hands-on experience with Microsoft applications and APIs.
• Experience managing client projects from analysis to support.
• Familiarity with software development and API testing tools.
• Experience with SQL Database models and Azure services.
• Excellent communication and interpersonal skills.
• Proven ability to build strong client relationships.
• Strong problem-solving and analytical skills.

Benefits

• Competitive salaries and employer paid medical, dental, and vision coverage.
• Flexible work schedules.
• Remote work opportunities.
• A casual dress work environment.
• Reduced working hours in August.
• Appspace Quiet Fridays.
• Gym allowance.
• Training allowance.
• Training days off.