Customer Engagement Internship - Remote

Overview

As a Customer Engagement Intern at Storyly, you will support the Customer Engagement Managers in delivering exceptional service to customers, contributing to customer success stories and research.

In Short

• Support Customer Engagement Managers across various industries.
• Contribute to customer success stories and research.
• Assist with day-to-day operations of the Customer Engagement team.
• Develop examples and best practices for Storyly’s Playbook.
• Conduct research on existing and potential clients.
• Analyze customer health scores and dashboard activities.
• Collaborate to organize and update internal resources.
• Gain experience in a fast-paced SaaS company.
• Receive mentorship from the Customer Engagement team.
• Hands-on experience with CRM and Customer Success tools.

Requirements

• 3rd and 4th-year university students in Marketing, Communications, Business, or related fields.
• Available to commit 3-4 days a week for at least 3 months.
• Curious, proactive, and eager to learn.
• Strong research skills with attention to detail.
• Excellent written and verbal communication skills in English.
• Spanish and/or Portuguese are strong pluses.
• Basic understanding or strong interest in mobile apps and analytics.

Benefits

• Experience with an international SaaS company.
• Insight into mobile marketing and user engagement strategies.
• Exposure to client communication and strategic planning.
• Mentorship from a supportive team.
• Hands-on experience with CRM and support tools.