Customer Engagement Manager - LATAM - Remote

Overview

The Customer Engagement Manager at Storyly will work with global-scale brands to enhance user engagement through the Storyly platform, focusing on content strategies, performance analysis, and customer satisfaction.

In Short

• Work with global brands and app owners to maximize Storyly features.
• Create content strategies based on customer goals.
• Analyze performance to enhance user engagement.
• Build long-term customer relationships through proactive support.
• Design custom product demos and presentations.
• Monitor customer activities and provide tailored solutions.
• Utilize analytics tools to generate actionable insights.
• Responsible for overall account management.
• Foster customer inspiration through best practices.
• Improve Net Revenue Retention (NRR) by positioning Storyly effectively.

Requirements

• 5+ years of experience in mobile engagement or account management.
• Experience with mobile attribution partners or e-commerce apps.
• Tech-savvy with knowledge of SDKs, APIs, and engagement metrics.
• Proficient in Excel and familiar with analytics tools.
• Excellent written and verbal communication skills.
• Organized with strong planning skills.
• Experience in creative strategy building.
• Desire to learn and share knowledge.

Benefits

• Opportunity to work with leading brands.
• Dynamic and innovative work environment.
• Professional development opportunities.
• Collaborative team culture.
• Access to cutting-edge mobile engagement technologies.