Customer Success Manager - Remote

Overview

AppFollow is a global leader in app management solutions, providing an all-in-one platform for monitoring, analyzing, and optimizing app performance. The company helps businesses boost app visibility, increase user engagement, and achieve sustainable growth. With a remote-first team (60 people) across Serbia, Georgia, Finland, Brazil, and beyond, AppFollow cultivates a collaborative work environment.

In Short

• Own and manage a portfolio of Enterprise customers, ensuring high retention and growth.
• Develop a deep understanding of customers’ business needs, goals, and KPIs to drive measurable value.
• Lead onboarding sessions and become a trusted advisor for long-term success.
• Analyze key Customer Success metrics, NPS surveys, and account health to anticipate risks and opportunities.
• Collaborate cross-functionally to secure renewals and drive expansion.
• Work closely with the Product and Engineering teams to ensure AppFollow is effectively configured for customers.
• Share best practices and insights to help customers maximize value from AppFollow.
• Highlight customer successes by collaborating with the Marketing team on case studies.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar role, managing Enterprise customers.
• Fluent English (spoken and written) is required. Portuguese and Spanish are a plus.
• Ability to work effectively in a US time zone.
• Strong communication and problem-solving skills, with a customer-first mindset.
• Experience in SaaS or a tech-driven environment is preferred.
• Proactive, self-motivated, and comfortable working remotely. A solid understanding of the digital landscape and mobile industry is a plus.

Benefits

• Options: N stock options paid according to the employee stock option plan. Vesting period: 4 years with 1 year cliff.
• Vacation: 25 working days of paid holiday annually.
• Health Insurance: Worldwide coverage after the probation period.
• Sick Leave: Up to 30 days per year, fully paid.
• Work Schedule: Monday through Friday, 8 working hours per day, plus a 1-hour lunch break. Regular working hours aligned with European time zones. Fully remote.
• One-time payment of €250 after probation for home office equipment (desks, chairs, monitors, etc.).
• Monthly remote work bonus of €50.