Customer Service Representative - Remote

Overview

The Customer Service Representative supports homeschooling families by answering inquiries, resolving concerns, and providing tailored guidance. They ensure a seamless experience by navigating CRM systems and delivering clear, compassionate communication.

In Short

• Respond positively to customer calls, emails, and other direct contacts in a timely manner.
• Communicate clearly, both in writing and speech, to internal and external customers.
• Resolve all concerns in the best interest of both the customer and the company.
• Listen carefully to each customer’s needs and recommend tailored homeschooling solutions.
• Use multiple CRM's at once to assist the customer.
• Other duties as required.

Requirements

• High School Diploma or equivalent and at least 1 year of customer service experience.
• Familiarity with CRM systems is a plus.
• Outstanding verbal and written skills to engage with customers effectively.
• Ability to prioritize job responsibilities and manage time effectively.
• Dedication to deliver exceptional service by handling customer issues with care and expertise.
• Organization and efficiency, ability to handle various tasks with precision and commitment.
• Ability to work effectively in a team-oriented environment while taking ownership of tasks.
• Experience in Microsoft Office (Outlook, Excel, Word).

Benefits

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums.
• 401k plan with a company match.
• 16 paid holidays, including 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day.
• Paid Time Off.
• Comprehensive maternity and fertility/family building benefits.
• Paid bonding leave when a new child joins your family.
• Access to on-demand mental health resources.
• Life and short and long-term disability insurance.
• Pre-tax savings plans.
• Paid volunteer time off.
• A wide variety of professional development programs, including tuition reimbursement.
• Work from home opportunities that foster work/life balance.