Customer Service Representative (Home Learning) - Remote

Overview

The Customer Service Representative supports homeschooling families by answering inquiries, resolving concerns, and providing tailored guidance. They ensure a seamless experience by navigating CRM systems and delivering clear, compassionate communication.

In Short

• Full-time position supporting homeschooling families.
• Answer inquiries and resolve concerns.
• Provide tailored guidance to families.
• Navigate CRM systems effectively.
• Deliver clear and compassionate communication.
• Work remotely or in a hybrid schedule.
• Competitive salary range of $15.00 - $17.00/year.
• Comprehensive benefits including health plans.
• Opportunities for professional development.
• Team-oriented environment with a commitment to diversity.

Requirements

• High School Diploma or equivalent.
• At least 1 year of customer service experience.
• Familiarity with CRM systems is a plus.
• Outstanding verbal and written communication skills.
• Ability to prioritize responsibilities and manage time effectively.
• Dedication to exceptional service.
• Must work during peak periods without planned PTO.
• Experience in Microsoft Office (Outlook, Excel, Word).

Benefits

• Multiple health, dental, and vision plans.
• 401k plan with company match.
• 16 paid holidays including a winter shutdown.
• Paid Time Off.
• Comprehensive maternity and family building benefits.
• Access to mental health resources.
• Life and disability insurance.
• Paid volunteer time off.
• Tuition reimbursement programs.
• Work from home opportunities that foster work/life balance.