Technical Account Manager, SIEM / Security Analytics - Remote

Overview

The Technical Account Manager (TAM) will serve as a technical subject matter expert focused on customer success, helping clients achieve their security operations and threat intelligence goals using the Anomali platform.

In Short

• Serve as a power user of the Anomali platform.
• Build strong relationships with key customer stakeholders.
• Address and resolve customer technical requests.
• Provide guidance for successful technology usage.
• Manage customer expectations and accountability.
• Track key account metrics and communicate progress.
• Engage with various internal teams for smooth customer experience.
• Promote customer advocacy and feedback.
• Willingness to travel up to 25% of the time.
• Located in the Netherlands.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field.
• Professional fluency in Dutch and English; additional languages preferred.
• 5+ years of experience in technical customer success or similar role.
• Experience with cybersecurity technologies including SIEM and SOAR.
• Expertise with at least one SIEM product.
• Strong networking and operating systems knowledge.
• Exceptional communication and interpersonal skills.
• Experience with Gainsight, SalesForce, and JIRA preferred.

Benefits

• Opportunity to work in a leading AI-powered security platform.
• Engage with a diverse team across EMEA.
• Contribute to customer success and satisfaction.
• Professional development in cybersecurity and technical skills.