Technical Account Manager - Identity Security - Remote

Overview

The Technical Account Manager at Saviynt will provide account management and high-level technical support to customers, overseeing the implementation of solutions and ensuring smooth operation post-launch.

In Short

• Provide technical support for pre-sales and post-sales processes.
• Assist in analyzing business and technical requirements for service propositions.
• Own all technical aspects of the solution delivery.
• Produce implementation scoping documents and contracts.
• Oversee successful delivery of Professional Services.
• Act as the primary point of escalation for project-related issues.
• Monitor support requests to identify recurring issues.
• Manage ongoing customer support and training.
• Identify up-sell and cross-sell opportunities.
• Coordinate with Client Success Managers.

Requirements

• 5+ years of experience in Identity Governance and Administration or Identity Access Management.
• Experience in leading project scoping, planning, and delivery.
• Strong communication skills with clients and partners.
• Experience managing multiple projects.
• Familiarity with web technologies and databases.
• Experience with programming languages such as Java, .NET, or C++.

Benefits

• Opportunity to work with cutting-edge identity management solutions.
• Collaborative work environment.
• Professional development opportunities.
• Engagement with a diverse range of clients.
• Potential for career advancement.