CX & Operations Specialist - Remote

Overview

A privately-held high growth telecommunications startup based in the United States, is looking to add an CX & Operations Specialist who will report to the Operations Team Lead remotely during U.S business hours.

In Short

• Full-time remote opportunity in the Philippines.
• Work during U.S. business hours (Monday–Saturday, U.S. CST).
• Salary range of $6–$7/hour.
• Requires excellent communication and customer service skills.
• Experience in telecom operations, particularly port-in processes.
• Responsibilities include handling customer inquiries via voice, email, and chat.
• Process account updates, order entries, and service adjustments.
• Adaptable to changing processes and operational practices.
• Focus on enhancing service delivery and operational efficiency.
• Ideal for someone thriving in a fast-paced, tech-driven environment.

Requirements

• Exceptional customer service skills.
• Experience in telecommunications.
• Ability to manage both customer-facing and back-office processes.
• Strong problem-solving abilities.
• Excellent communication skills.
• Ability to log customer interactions accurately.
• Experience with service troubleshooting.
• Willingness to identify process improvements.
• Ability to work under pressure in a fast-paced environment.
• Detail-oriented and organized.

Benefits

• Remote working opportunity.
• Flexible working hours aligned with U.S. CST.
• Opportunity to work in a growing startup.
• Engagement in a tech-driven environment.
• Chance to contribute to process improvements.