Print Service Operations Lead - Remote

Overview

As a Print Service Operations Lead at Amgen, you will be responsible for the end-to-end delivery, governance, and optimization of print services across all Amgen locations, ensuring the availability, reliability, and performance of printing services for thousands of users worldwide.

In Short

• Manage global operations of the managed print service.
• Ensure consistent, on-site delivery of print services.
• Maintain print infrastructure and ensure service levels are met.
• Serve as a subject matter expert for print infrastructure.
• Lead print-related projects from concept through implementation.
• Build ongoing customer relationships and become a trusted expert.
• Implement print procurement and service management strategies.
• Monitor service performance and implement improvement plans.
• Align print operations with ITIL-based service management practices.
• Ensure compliance with security and sustainability policies.

Requirements

• Master's or Bachelor's degree with 8 to 13 years of experience in IT or related fields.
• Experience managing large-scale print services.
• Strong understanding of print hardware ecosystems and technologies.
• Experience with project management and vendor coordination.
• Good communication and stakeholder engagement skills.
• Proficient in Microsoft Office tools.
• Strong analytical and reporting capabilities.
• Ability to lead cross-functional initiatives.

Benefits

• Competitive and comprehensive Total Rewards Plans.
• Support for professional and personal growth.
• Collaborative culture focused on innovation.
• Opportunities for career transformation.