Strategy Planning & Operations Senior Manager - Remote

Overview

The Strategy Planning and Operations Senior Manager at Amgen plays a critical role in developing and implementing strategies to enhance call center operations and patient support programs, directly impacting patient access and reimbursement efforts.

In Short

• Lead strategy development for call center operations.
• Oversee workforce management for productivity and performance.
• Facilitate cross-functional meetings for alignment on business issues.
• Support executive communication regarding call center performance.
• Mentor and develop talent within the team.
• Manage multiple projects and initiatives simultaneously.
• Utilize analytical skills to inform strategic decisions.
• Collaborate with various departments to enhance service utilization.
• Conduct quarterly business reviews and planning sessions.
• Drive initiatives that support patient access and reimbursement.

Requirements

• Master’s degree with 6 years of relevant experience or equivalent.
• Strong leadership and project management skills.
• Experience in call center operations or patient support programs.
• Excellent communication and interpersonal skills.
• Ability to think strategically and manage complex projects.
• Proficiency in Excel, PowerPoint, and project management tools.
• Ability to work independently and in a team-oriented environment.
• Strong negotiation and relationship management skills.
• Creative problem-solving abilities.
• Experience in a highly matrixed organization.

Benefits

• Comprehensive employee benefits package.
• Retirement and savings plans with company contributions.
• Medical, dental, and vision coverage.
• Flexible work models, including remote options.
• Discretionary annual bonus program.
• Stock-based long-term incentives.
• Generous time-off plans.
• Career development opportunities.
• Support for work/life balance.
• A collaborative and innovative work culture.