Customer Service Representative II, Institutional Markets - Remote

Overview

As a Customer Service Representative II at Corebridge Financial, you will play a crucial role in helping clients manage their financial futures by processing death claims and responding to inquiries from annuitants.

In Short

• Process death claims and modify future payments.
• Respond to customer inquiries via mail, fax, or telephone.
• Handle high priority requests efficiently.
• Maintain accuracy in data entry for customer service requests.
• Provide assistance in completing paperwork for benefit transactions.
• Ensure timely processing of participant change requests.
• Exhibit good judgment and understanding of Structured Settlement procedures.
• Work independently with minimal supervision.
• Collaborate with team members to exceed customer expectations.
• Contribute to a positive work environment and culture.

Requirements

• 3+ years of insurance experience, preferably with annuity products.
• Excellent written and oral communication skills.
• Strong attention to detail and accuracy.
• Good problem-solving and analytical skills.
• Ability to multitask and handle high work volume.
• Proficient in Microsoft Word, Excel, and Windows.
• Some college education preferred.
• Bi-lingual skills are a plus.

Benefits

• Comprehensive health and wellness plans.
• Generous 401(k) plan with company matching contributions.
• Employee Assistance Program for confidential counseling.
• Matching charitable donations up to $5,000.
• Paid Time Off (PTO) starting at 24 days annually.
• Volunteer Time Off to support community activities.